How it works
How It Works & Booking a Consultation
Every client starts with a free 15-minute conversation. Nothing is confirmed, and no payment is taken, until the details have been agreed and your bank transfer has been checked.
1. Free 15-minute consultation
- Request a timeChoose a preferred date and time, and WhatsApp Video or Zoom.
- Share the basicsName, email, contact number, time zone and, if you wish, a short note about what you hope to discuss.
- AcknowledgementYou receive an acknowledgement. The consultation is confirmed only once the time has been checked and agreed.
- RecommendationAfter the conversation, I recommend an appropriate service, or explain if coaching is not suitable. No obligation.
No bank details or payment are needed for the free consultation.
2. Paid online sessions
- Choose a serviceSelect the service and duration.
- Request a date and timeSubmit an appointment request. Availability is checked manually.
- Invoice and referenceYou receive an invoice with a unique booking reference and payment instructions.
- Payment checkI check that your bank transfer has arrived.
- Final confirmationYou receive confirmation with the date, time, time zone, platform and joining details.
Submitting a form or receiving payment details does not by itself confirm a booking.
3. Face-to-face individual sessions
- Free consultation firstWe discuss suitability. Face-to-face sessions are a minimum of 90 minutes.
- Propose a venueShare the proposed venue, address/postcode, preferred dates and any access requirements.
- QuotationI check the venue is private and practical, calculate travel mileage and time, and quote the full cost.
- Agree and payOnce we agree the date and total, you receive an itemised invoice.
- ConfirmationYour session is confirmed after payment is verified.
You may suggest a venue, subject to approval. My private address is never used as a venue.
4. Couples sessions
- Couples enquiryBoth participants’ details, preferred venue and location, 90 or 120 minutes, and availability.
- Suitability conversationsI may speak separately with each person. Both must freely agree to attend.
- QuotationCoaching and all travel and venue costs are quoted before any invoice is issued.
- ConfirmationConfirmed only after payment and venue agreement.
Request a consultation or session
Use this form to request your free 15-minute consultation or a paid session. This is an appointment request, not a confirmed booking — I will check availability and reply personally. For couples coaching, please use the Couples Enquiry form.
Payments and cancellations
Payment is by bank transfer using the details shown on your invoice, quoting your booking reference. Bank details are never published on this website. Please give at least 48 hours’ notice if you need to cancel or rearrange — see the full Cancellation & Refund Policy.